Unity Helpshift 1-Year Subscription (Download) (3 Options)

Unity Helpshift is a mobile-first customer service platform, integrated as a Unity plugin, that helps game developers provide in-app support and automate player support, offering features like in-app chat, help centers, and bots to improve player experience and reduce churn.

Helpshift Versions:

Helpshift Starter A "Starter" plan for smaller teams and startups, focusing on AI-powered support essentials.

• Web and mobile in-app messaging: Integrated in-app and web chat for real-time customer support
• Email support: Allows you to manage and reply to customer emails
• Custom bots: You can create two customizable chatbots in this plan. Helpshift bot can speak up to 180+ languages.
• Number of tickets/issues: 250 tickets/month
• Help center 2.0: You can create a web and mobile in-app self-service help center
• In-app SDK: A Software Development Kit (named SDK X) which can be integrated with many OS
• Integrations: Allows many integrations including Dropbox Business, Salesforce Service Cloud, Google Calendar, Quickbooks Online Advanced, etc.
• Unlimited agent seats
• Analytics and Reporting: Analytics and Power BI Reporting to provide a multi-perspective view into the datasets, with the visuals representing different findings and insights
• Unlimited FAQs
• QuickSearch Bot: A chatbot that responds to your customers’ first message by suggesting three relevant FAQs to help them find answers quickly from the knowledge base
• API calls: 60 API calls per minute
• Agent Desktop: A help desk software that provides a unified view of customer support tickets
• New issue Automation: It allows you to customize automatic responses, assign issues to specific agents, add tags, and auto-resolve, immediately upon issue creation and based on various user profiles you specify.

Helpshift Growth:
Caters to medium to large teams with advanced AI, automation, real-time operations, and team management capabilities. It includes advanced AI, automation, real-time operations, and team management capabilities.

• Unlimited customizable bots: You can create an unlimited number of custom blots
• Queue management: A system to manage customer support tickets in waiting
• Skill-based routing: Tickets/Issues can be routed to agents depending on the skill level required to handle the issue at hand
• Real-time operations dashboard: You can track the performance of operations in the real-time
• Team management roles: You can create different team roles with controlled access.
• Better Support: 24/7 support and a dedicated customer success manager
• API calls: 300 API calls per minute
• Automated agent workload balancing
• SLA management
• FAQ scheduling

Analytics APIs

Helpshift Enterprise:
Helpshift's top-tier program that consists of high-volume mobile apps and a tool for quick resolution and response. This plan comprises all the features that stater and growth plans offer and more, including:

• Feedback Bots: Custom bots that encourage users to provide feedback within the app.
  • Intent-based classification (Smart Intents): Get a deep understanding of top issue categories a support team receives based on historical issue data, allowing them to take a data-driven approach to create effective FAQs, bots, and routing rules, and more.
  • Intent-based routing: Issue routing based on customer intent
  • API calls: 1500 API calls per minute
  • FAQ announcements
• Project-based pricing