Toon Boom Harmony Premium Support for Schools (2 Options)
Eligibility: Schools Only
The Toon Boom Harmony Premium Academic Maintenance Portfolio addresses the highest tier of institutional software management, splitting support across two highly distinct operational paths: Standard Desktop Premium Support and Premium with Server Support. While both packages provide an elite 1-year service level agreement (SLA) for university and advanced secondary animation networks, they target completely different laboratory structures.
Toon Boom Harmony Premium can be deployed either in Stand-Alone mode (where files are saved locally onto independent workstation hard drives) or in Server Database mode (where a centralized network server stores centralized project scenes, assets, and actor rigs, letting multiple students access the same environment concurrently via the Control Center module). Selecting the proper support SKU depends directly on your studio lab architecture.
Premium Technical Support Matrix: Stand-Alone vs. Database Server
| Support Element | Harmony Premium Support | Harmony Premium with Server Support |
|---|---|---|
| Lab Architecture Target | Stand-Alone Labs: Workstations operating independent local storage and file hierarchies. | Harmony Server/Database Labs: Centralized multi-user repository pipelines matching commercial studios. |
| Technical Service Tier | Gold Support Institutional Level — Enterprise diagnostics for high-end rendering and advanced rigging. | Platinum Server Support Level — Full infrastructure engineering for server-client synchronization and databases. |
| SLA Response Window | Priority queue placement with a guaranteed business-day turnaround window. | Accelerated high-priority queue placement with direct access to database engineering teams. |
| Core System Coverage | Advanced Curve/Mesh deformers, full Node View pipelines, particle physics engines, and multiplane 3D camera spaces. | All front-end Premium features PLUS the entire central database, server host, and client link pipeline. |
| Network Components Covered | Toon Boom License Server (floating token checkout, network validation pools). | Toon Boom License Server, Harmony Database Server daemon, Control Center module, and WebCC web queue portals. |
| Database Synchronization Support | None (not applicable for stand-alone file architectures). | Comprehensive troubleshooting for central file write conflicts, database lockouts, asset migration, and user permission hierarchies. |
| Authorized IT Contacts | Designated campus IT staff or classroom instructors. | Designated campus IT staff, district systems engineers, and animation lab sysadmins. |
Why Advanced Animation Programs Choose Between These SKUs
| Operational Environment | The Right SKU Choice & Strategic Solution |
|---|---|
|
The Independent Capstone Lab (Individual Local Save Files) |
Choose Premium: If students work on completely independent senior thesis short-films or distinct project assets saved locally or via cloud drives, the stand-alone premium support plan keeps the complex node-rendering engines and high-frame rate drawing caches running smoothly without the budget overhead of database server management. |
|
The Collaborative Studio Lab (Shared Centralized Database) |
Choose Premium with Server: If your university or career tech center runs a collaborative team production environment where multiple students work simultaneously on the same master scene—with background artists, rigging technicians, and key animators checking assets in and out of a centralized server repository—Server Support is mandatory. It provides direct safety nets to repair server token errors, optimize relational database queries, and fix system permission flags instantly so team production lines never freeze. |
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